Account Support: (217) 525-1200

  Technical Support: (877) 602-9877

  Technical Support: edsupport@ilchiro.org

Solutions and FAQ

Chiropractic Centered Questions


Technical Support


  • My Video Is Stuck Or Has Stopped Playing Please try using the "Reload Video" button that is located at the bottom left corner of your program viewer. If you continue to run into issues, then you may want to try refreshing your entire viewer browser tab by going to the Help tab in the viewer and clicking on the "Reload Viewer" text at the top of this tab. If the issue continues, please reach out to customer support for further assistance.
  • I Can See The Video, But I Can't Hear Anything Please click on the "Reload Video" button located at the lower left corner of your program viewer, it looks like this: If you still are not hearing audio in your program - please see troubleshooting steps below: THE YOUTUBE TEST If there is still no audio coming through your program, please open a new tab (CTRL + T in most browsers) in your browser and go to youtube.com and click on any video on the main page to confirm you are able to hear audio. This can confirm whether this lack of audio is an issue with your computer or within the program. I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM! Windows System Volume There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers. Right click your mouse on the audio Speaker Icon Click on "Open Volume Mixer" option NOTE: You can resize the Volume Mixer by pulling the edge of it so you can see ALL applications using audio on your computer. Ensure the Device (leftmost item) has volume slider pulled all the way to the top Ensure all audio icons under all applications are not muted. I DO NOT HEAR AUDIO ON YOUTUBE VIDEO EITHER If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device. External Speakers (Desktop or Laptop) Confirm speakers are plugged in and powered on. Confirm the volume is turned up on the speakers. Confirm that the speakers are plugged into the correct port on the back of the computer. Internal Speakers (Laptop) There often is a "mute" key on the keyboard for muting audio on laptops. Try clicking this and/or the volume UP key. If the issue continues, please reach out to customer support for further assistance.
  • Video Playback is Stuttering, Buffering, or Playing Poorly There are a couple main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues. TEMPORARY VIDEO PLAYBACK ISSUE If your video has stopped momentarily and this issue isn't occurring consistently, please click on the "Reload Video" button at the bottom left corner of your viewer. If a video playback issue consistently repeats - see below section. CONSISTENT VIDEO PLAYBACK ISSUE STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM You may be having intermittent issue with your Internet connection. This solution will lock you onto the lowest video stream that may smooth out your video playback experience. Hover your mouse over the video player Hover your mouse over the HD text at the bottom right of your video player Select "180" to lock your video onto the least demanding video stream. If video playback issues continue - move onto Step #2 below STEP #2: ​SWITCH TO AN ALTERNATE INTERNET BROWSER Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser to continue viewing the program. If you're on Internet Explorer - try switching to view the program on Google Chrome browser. Other popular browsers such as Opera and Firefox are compliant with program playback. Following this step resolves the vast majority of playback issues. If this issue continues, then please reach out to customer support for further assistance.
  • What is an On Demand? An On Demand allows you to either Stream content across the internet in a program viewer Download directly to your computer. If you stream the program via the Launch Viewer button the On Demand can be: Paused Rewatched (as many times as ou desire) Watched in sections on multiple days/devices In short, you have full control on whether you wish to watch the On Demand in one sitting or whether you want to watch sections on multiple days. The Program Viewer will remember your location in the video so you can watch at work and resume where you left off at home! If you choose to download the On Demand, the product can be viewed on any device that has a media player to play back the file.

Course Preparation


  • How do I access my Certificate? You can access your certificate in two different locations. Both areas for your certificate contain the exact same information but are located in two spots for convenience. PROGRAM VIEWER Your certification process is located in the viewer to access while the program is in progress or immediately after. Access by clicking on the Certificate tab. YOUR CUSTOMER ACCOUNT Your certification process is also located in your customer account to access after the program. Access by clicking on the Certificate button. Please note that once you have completed your certification steps, you have the option to print your certificate or email a copy to yourself (or even another). These options can be accessed at any point within your customer account.

Account and Payment Questions


  • How do I log into my Illinois Chiropractic Membership Account? Click, ‘Sign in as a Member.’ on the Sign In page. Log in using your Illinois Chiropractic Membership User Name and Password. If you are having problems with your Password, then please go through the, ‘Forgot your Password,’ process. If you are not a Member, you will receive the following error. Please click the, ‘Sign in as a guest,’ to proceed as a Non-Member. If you feel like there is an error with your Membership Login, please seek Account Support at (217) 525-1200
  • I am not receiving a reset password email RESET PASSWORD VIA BROWSER When requesting a password reset, it can take up to 5-10 minutes to appear in your email. Be sure to check your junk/spam folders in your email client. If you still haven't received the reset password email after 10 minutes and checking your junk/spam filter, please contact support or see the SMS solution below. RESET PASSWORD VIA CELL PHONE/TEXT MESSAGE (SMS) If you have your mobile phone number already entered into your customer account, you can additionally send a password reset code to your cell phone via text message (SMS) The below image will show when you follow the Reset Password process and have your mobile phone number previously entered into your customer account:
  • How do I update my email address or password on my account? UPDATE EMAIL ADDRESS To update your email address, please log into your customer account and select “Change Email or Password” button below your profile photo. Enter your new email address and click the "Update Email" button UPDATE PASSWORD To update your email address, please log into your customer account and select “Change Email or Password” button below your profile photo. Enter your new password, enter it again and click the "Update Password" button
  • Who do I contact with questions about Credit? If you have questions regarding the credit on a program, then please call (217) 525-1200 for assistance.
  • I need a Refund. What do I do? If you need a refund of your purchase, then please call (217) 525-1200 for assistance.
  • Can I pay by Check or Purchase Order? You are not able to pay by check or purchase order on the website. However, you can call (217) 525-1200 and someone will be able to assist you.

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