Skip to main content
Virtual Convention

Office Training Series 101

Tags: 101 Search


This Classroom is designed for non-physician staff members in a chiropractic office. There are 14 total classes that consist of approximately 16 hours of training designed to help both you and the chiropractic practice at which you work.


This course is FREE to staff subscribers who work for ICS General Members.


The 14 courses are designed to provide chiropractic staff the opportunity to develop a baseline understanding of the areas necessary to work in a chiropractic physician practice. The courses include basic anatomy, staff-related compliance, social media practices, basic billing, basic Medicare, and required HIPAA training. 


The environment is set up like a virtual classroom and through the "Course Schedule" tab you can:

  • Take the courses in any order at your convenience (or at the direction of your supervisor),
  • Download the handouts for each course by clicking Handouts buttons, and
  • View the courses by clicking the Launch buttons.

Once the course is complete, attendees can download a Certificate of Completion for your employment file and for display.


Please note, neither the classroom nor the individual courses in the classroom are available for CME credits for physicians (or other licensees). The classroom courses are structured for non-physician staff to learn important basics in the office.


Dr. Steven Conway, DC, DABCOH, Esq. Related Seminars and Products

Dr. Conway is a second-generation chiropractor whose passion is enhancing and protecting the chiropractic profession. He is a partner in Madison Wisconsin based DeWitt Ross & Stevens, one of the largest law firms in Madison. His law practice consists primarily of health law and government relations with a strong focus on Medicare.

Dr. Fabrizio Mancini, DC, FICC, FACC's Profile

Dr. Fabrizio Mancini, DC, FICC, FACC Related Seminars and Products

Since earning his Doctor of Chiropractic degree from Parker University, Dr. Mancini has owned and operated successful practices both in the United States and in Europe. His eloquence, sincerity and positive energy have made him a popular motivational speaker throughout the world.


Dr. Mancini served as President of Parker University and Parker Seminars for over 13 years and was recently honored as President Emeritus after his retirement in December of 2012. Dr. Mancini lectures all over the world inspiring thousands to live a healthy lifestyle.  He has his own radio show at Hay House Radio and is seen often on television as a guest.


Dr. Mancini is an International Best Selling Author of The Power of Self- Healing (Hay House) and also was the co-authored Chicken Soup for the Chiropractic Soul® (HCI)  with best selling authors, Jack Canfield and Mark Victor Hansen.

Dr. Mario P Fucinari, DC, CPCO, CPPM, CIC's Profile

Dr. Mario P Fucinari, DC, CPCO, CPPM, CIC Related Seminars and Products


Dr. Mario Fucinari is a Palmer Davenport graduate.  He is uniquely qualified as a seasoned practitioner, nationally recognized speaker, author, and instructor.  Dr. Mario has decades of experience in compliance, coding, and documentation.  He is a member of the Carrier Advisory Committee for Medicare, a Certified Professional Compliance Officer (CPCO), a Certified Physician Practice Manager (CPPM), and a Certified Insurance Consultant (CIC). 



Kristi Hudson, CPCO's Profile

Kristi Hudson, CPCO Related Seminars and Products


Kristi Hudson serves as the Director of Special Projects for ChiroHealthUSA and Administrator for the ChiroHealthUSA Foxworth Family Scholarship. Since 2010, she has helped educate chiropractors and their staffs on compliance issues related to faulty financial policies. She has been a guest lecturer for events hosted by Breakthrough Coaching, KMC University, Physician’s Business Solutions, and the Student ACA. She enjoys working with state associations, COCSA, the Foundation for Chiropractic Progress, and the Clinical Compass, to provide educational awareness on changes within the profession

May Bagnell's Profile

May Bagnell Related Seminars and Products

May has joined a select group of business experts and entrepreneurs from around the world, along with best-selling author and business development expert Brian Tracy, to co-write the forthcoming book titled, UNcommon: Common Sense but Uncommon Knowledge from Today's Leading Entrepreneurs and Professionals to Help You Lead an Extraordinary Life of Health, Wealth and Success is scheduled for release in Summer 2015.


May Bagnell, an international personal brand photographer and consistently successful motivational coach for women with extensive experience in the art of visual branding, storytelling, personal and professional development with a career spanning over 20+ years. She has been mentored by some of the best in the industry. She has been taught by the Robbins-Madanes Center for Strategic Intervention, Gina Devee’s Divine Living, Landmark Education and others.


May Bagnell works with her clients to move past limitations, embrace what is possible and tell their stories in a compelling way.

Phyllis Frase-Charrette's Profile

Phyllis Frase-Charrette Related Seminars and Products

Director of Recruitment, Phyllis Frase-Charrette, works for Parker University promoting all things chiropractic to potential students. Phyllis has been a part of various chiropractic committees and in the chiropractic profession for over 20 years serving as a chiropractic assistant, trainer, office manager, and speaker for Parker’s annual seminars. Representing Parker University, she has taken her motivational speaking nationally providing insight on how to take chiropractic teams to the next level.

Holly Jensen's Profile

Holly Jensen Related Seminars and Products

Cash Practice

Holly Jensen has served the chiropractic profession since 2002 as a CA and Office Manager where she oversaw the operations of Dr. Miles Bodzin’s Chiropractic Wellness Center in San Diego, CA. For almost two decades she has continued to serve the chiropractic community as a Professional Speaker and the Chief Operations Officer for Cash Practice® Systems, the software & training company founded by Dr. Bodzin. To date, she has trained thousands of DC’s and CA’s on how to successfully attract, enroll and retain more patients while skyrocketing cash collections.

Louis S Crivelli II, DC, MS, CNS's Profile

Louis S Crivelli II, DC, MS, CNS Related Seminars and Products

Dr. Louis Crivelli received his doctorate in chiropractic from the National University of Health Sciences in 2001. He also holds a master’s degree in Nutrition from the University of Bridgeport, and a bachelor’s degree in Biology from Muhlenberg College.  In 2002 he moved to Annapolis and began practicing in Greenbelt, MD (a stone’s throw from NASA Goddard Space Flight Center) where his diverse patient base consists of members of the scientific, educational, and industrial communities.  Dr. Crivelli is a certified nutrition specialist (CNS) and focuses his interventions on inflammation and soft tissue healing.


He is the Chairman of the Maryland Chiropractic Association and was voted Chiropractor of the Year for 2016 and 2018. He also serves as chair of the Insurance and Legislative/Legal Committees.  Dr. Crivelli is the Maryland delegate for the American Chiropractic Association and routinely meets in Washington, DC with the Maryland members of Congress to discuss healthcare related issues. 


In addition to his practice and his work with the MCA and the ACA, he has been training and educating Chiropractic Assistants for over a decade. Dr. Crivelli is the developer, the chief instructor and coordinator of the Maryland Chiropractic Association’s Chiropractic Assistant program.  He regularly teaches and records CA continuing education seminars in Maryland and throughout the country.

In addition to his practice and his teaching, Dr. Crivelli is the Vice Chairman of the Council on Chiropractic Guidelines and Practice Parameters (CCGPP).  The Council is tasked with development of practice guidelines and knowledge translation for the chiropractic profession.


He is member of the American Chiropractic Association’s Council on Forensic Sciences, the Association for the History of Chiropractic, the Unified Virginia Chiropractic Association, and the American College of Nutrition.


Dr. Crivelli lives outside Annapolis, MD with his wife Christiane and his children, Louis and Harper.

Marc Abla, CAE's Profile

Marc Abla, CAE Related Seminars and Products

Executive Director

Illinois Chiropractic Society

Marc Abla, CAE has been with the Illinois Chiropractic Society for 20 years and has extensive knowledge surrounding many compliance and legal-related issues surrounding the chiropractic profession. He is a Certified Association Executive and a graduate of the Certified Leadership Series through the Illinois Society of Association Executives. Additionally, he is a member of the Illinois Society of Association Executives, the American Society of Association Executives, serves on the Board of Directors for the Congress of Chiropractic State Associations, and is currently the Chairman of the Leadership Committee for the Chiropractic Future Strategic Plan.

Dr. Matthew Loop, DC's Profile

Dr. Matthew Loop, DC Related Seminars and Products

Since 2005, Matthew Loop has been completely immersed in social media, successfully teaching highly profitable internet growth strategies to brands, entrepreneurs, chiropractors, and practically any business specialty you can think of. He’s an international best selling author, philanthropist, investor, Harvard speaker, and the highest paid social media revenue strategist in North America.


Currently residing in Atlanta, he’s trained over 27,000 business owners in 25 countries. 

Lisa Maciejewski-West, CMC, CMIS, CMOM, MCS-P's Profile

Lisa Maciejewski-West, CMC, CMIS, CMOM, MCS-P Related Seminars and Products

Gold Star Medical Business Services was founded in 2006 by Lisa Maciejewski-West, as a way to provide a home-based job as a medical biller, for her then disabled husband. Lisa’s 35-year career in the Chiropractic, Medical and Dental fields, including 10 years as a Senior Practice Consultant and Speaker/Trainer with one of the largest Practice Management firms in the U.S., helped her quickly turn a “cottage” business in to a rapidly expanding medical billing company. In 2009, Lisa left her consulting position to care for her husband in the last months of his life and run Gold Star Medical full time.


In addition to the Medical Billing division, Gold Star has expanded its offerings to include a variety of practice assistance and development services. Lisa is a Certified Medical Coder (CMC), Certified Medical Compliance Specialist (MCS-P) and a Certified Medical Office Manager (CMOM). Lisa teaches medical coding and billing school "boot camps", designed to introduce individuals to the career field of medical billing. The 45+ hour boot camp is also used as a training platform for new Gold Star Billers. She is a faculty member of Practice Management Institute, and teaches billing, coding, compliance and practice management classes and webinars to hospital and multi-specialty provider groups nationwide. Lisa also continues to speak and teach nationally at association meetings, events and conferences each year.


Gold Star Medical is an award-winning company. In 2010 Gold Star Medical won the Texas Governor’s Employer of the Year award in the Small Business Category, through the Texas Council on People with Disabilities. Lisa was named the 2011 “Women in Business Champion” through the Small Business Administration. Gold Star also received a 2011 Chamber of Commerce Economic Development Award. Gold Star Medical has been named one of the top 50 Women Owned Businesses in the state of Texas.


Lisa is a proud mom of 5 children and grandmother to three grandchildren. She is also a certified yoga instructor.



Overall:      4.4

Total Reviews: 2892


Hector R - Cicero, Illinois

"I do not see medicare patients and this seminar provided me with sufficient reasons to continue not seeing them. Ha ha ha"

Steve A - Chicago, Illinois

"I was very impressed with the speaker and the overall presentation. It's rare to find someone able to talk on this topic and give emphysis and priorities to what i smost important and keep from overwhelming the listener. Very well done! "

Justin H - Carrollton, Illinois


Amelia C - Chicago, Illinois

"Thank you"

Michael T - Skokie, Illinois

"Good overall presentation"

Kaitlyn H - Illinois

"no- great job!"

Petrina J - Hazel Crest, Illinois


Anthony S - St Charles, Illinois


Donald B - Glen Ellyn, Illinois

"clear, concise and timely Thank You"

Christian R - Franklin Park, Illinois