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On Demand

ABCs of the Front Desk for a Chiropractic Office

Total CME Credit Hours: 1 Category II (Informal)


There are no second chances for “first” impressions.  Your Front Desk Procedures must be polished to a “T” …or at least to an A, B & C!! The ABCs of the Front Desk (from communication and attitude to referrals, follow through and collections) are essential for every office.

 Learn how to:

·         Turn your front desk procedures into a referral magnet,

·         Turn phone “shoppers” into new patients,

·         Teach your patients the importance of staying on schedule, starting with their very first phone call,

·         Learn to use your appointment book to effectively manage your time versus create logjams,

·         Learn how "what" you say and "how" you say it influences every aspect of patient care and follow through! 

Since patient management equals office success, your front desk procedures must be flawless. Learn how maximizing your front desk will cause your patients to: start, stay, refer and pay.



About the Speaker:

Ces is the original founder of NACA (National Academy of Chiropractic Assistants) and one of the first instructors to offer a CA Certification program.  She designed and taught the CA Certification program in Texas for over a decade.  

At this time, Ces offers in-house consulting and several training programs. She teaches classes on topics from Front Desk Techniques to HIPAA and  Medicare to Compliance.  Ces currently teaches the Masters in Coding classes and license renewal programs.


This course was originally presented by Ces Soyring on March 6, 2018 and sponsored by HIPAA Compliance Services




Ces Soyring Related Seminars and Products

HIPAA Compliance Solutions

Ces Soyring has been involved with all aspects of the business of chiropractic.  As an instructor for many years at Texas Chiropractic College, she taught business planning and insurance to future doctors of chiropractic and was an instructor for TCC Post Grad, Texas Chiropractic Association and NACA. 



Overall:      4.3

Total Reviews: 159


Zachary S - Hoffman Estates, Illinois

"Not sure that I agree with all of the information in this seminar. I think the information that was provided might be successful for some practices, but not all operate the same way. For example, some of the phrases the speaker suggested to say to patients would not be successful in our practice."

Alyssa H - Westmont, Illinois


Petrina J - Hazel Crest, Illinois


Petrina J - Hazel Crest, Illinois


Barbara M - Northfield, Illinois


Eric S - Chicago, Illinois

"Very thorough and well done- thanks!"

Michael T - Skokie, Illinois

"Great webinar. Good material"

Brian C - Countryside, Illinois

"not really"